Privacy Policy

General information

Welcome to our Privacy Policy page! When you use our store services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. We’ve tried to keep it as simple as possible.

Who we are:
Edible Kingdom Ltd.
76 Upper Bridge St.
Wye, TN25 5AN
Kent, UK

This policy applies to: https://ediblekingdom.co.uk and all its sub-domains

Right to access, correct and delete data and to object to data processing

If you have an account on this site, or have left comments, or filled in a form you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Management of personal data

All the data we gather (mainly through the contact forms) is managed by Edible Kingdom Ltd. directors, staff and volunteers, as well as contractors that are instructed to maintain our web services.

All data on our servers is password protected and as few people as possible have access to your data there. For processing orders (that you might have submitted via the online forms) we save your data to other devices that are also password protected. We train all our staff in securily handling your data in line with current and appropriate data security approaches.

We will retain a copy of past orders on computers on our premises to facilitate faster processing of future orders. This includes, for example, your contact details and delivery address. We securely delete payment information immediately after processing the order.

Information we collect and Cookies

Our website is designed to collect the following information:

  • Name and email addresses submitted by user by using a contact form
  • Other data contained in the comment form (that the user decides to include)
  • Google Analytics tracking information
  • Social media platform widgets that track users (we use Instagram and Facebook)

Cookies

“A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions”. (source: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/)

Our site uses mainly first party cookies (cookies that Edible Kingdom Ltd. control) to run the site whilst you are on it (session cookies). Some more guidance on what this means can be found here.

Google Analytics

We use a WordPress plugin that is called MonsterInsight. This is a small software that allows us to see how many people come to our website, where they come from, which pages they look at whilst they are on our websited, how long they spend on each page, and other things like it. MonsterInsight uses a service called Google Analytics to gather and analyse some of that data.We use that data to make decisions about how to improve our online service. Whatever we do is in line with Google’s terms of service.

Any questions?

If you have any questions or concerns about how we handle your data and/or protect your privacy across our digital services please get in touch via hello[at]ediblekingdom.co.uk